• The one-time $50 registration fee is required to book babysitters or request a nanny and is non-refundable.

• A request is not finalized until all the details have been submitted & the $25 booking fee is paid.

• Requests made a minimum of 7 days’ advance will be accommodated effectively. Requests made less than 7 days in advance will not be guaranteed a sitter although we will do our best to find a someone. We have an extensive list of babysitters with diverse schedules, and are confident in fulfilling most requests, although we cannot guarantee availability. You will not be charged if a babysitter is not found. We have not received a request that we have not been able to fill.

• You are not guaranteed to be placed with a sitter you have had before. We will do our best to match you with previously used sitters. However, please note that babysitters' schedules can change, and many are young adults experiencing various life transitions. The earlier you make your request, the better the chance of being placed with your preferred sitter.

• Friend to Friend members are prohibited from offering any and all jobs to any and all Friend to Friend staff, without it being through our arrangements. Client/member failure to follow this contract (which is sent out before first booking) will result in indefinite prohibition from using the services of Friend to Friend, LLC, and could result in possible legal action.

• The hourly rates for babysitters/nannies varies per sitter. Rates will depend on what certifications and degree each sitter has. Our sitters are all CPR/First-Aid certified, background checked, and have certain & additional qualifications. Because of that, our rates start at $25/hour but can range anywhere from $25-$30.

• If you plan to have care for two separate families together, each family needs to register individually. Every four children, another babysitter is required. If you have 5 children- you will need two babysitters, two separate booking requests.

• We follow the school districts around us (Minnetonka, Wayzata, SLP) and their closures & delays. Should the district decide to close early, or cancel completely, we do not require any of our sitters to venture out in a storm. Safety is our number one priority. If this happens on a date you have requested, your booking fee will be refunded.

• Please note that once you book a date for a sitter, that date is final. The day you request is the day you will receive a sitter. If your date changes, you will need to submit a new request for the new date and a refund will not be issued.

• Placements will only be made for registered families

• The $25 booking fee is required to have one of our babysitters. All of our babysitters sign a non-compete agreement, which means they can only babysit through our arrangements. Therefore, please ensure that all bookings are made through us and not directly with the sitters. This helps us avoid putting them in an awkward position.

• All placements must meet a minimum of 3 paid hours per placement.

• Requests should be made 7 days in advance to guarantee a sitter.

Friend to Friend LLC does not handle any payment for household work/services. This must be paid to the provider (nanny or babysitter) directly. The method of payment is at your discretion. We have multiple resources for household employment that calculate taxes for your household employees and provide payroll services located at the bottom of our request page.

Our agency only handles the matching & connecting of sitters/house managers to families not handling taxes, payment, insurance, etc.

• Your placement is confirmed once payment is completed, as we start working on placements within the hour that they’re requested. The fees apply under all circumstances, including illness or unforeseen events. Your $25 booking fee will not be refunded unless a sitter can’t be found. We do not offer refunds for family cancellations.

• For same-day cancellations, families must pay their confirmed babysitter 50% of the scheduled rate. Since babysitters hold this time for your family, this policy ensures they’re compensated for last-minute changes.